1 Introduction
This Privacy Policy ("Policy") describes how jili89 ("jili89," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "Player," or "User") who access or use the jili89 Platform, including the website at jili89.app and any associated mobile applications or services.
jili89 is committed to protecting the privacy and personal data of all players on the Platform. We operate in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.
By registering an account on jili89, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please do not use the jili89 Platform.
Data Controller: jili89 acts as the personal information controller in respect of the personal data collected through the Platform. All data processing activities are conducted in accordance with the principles of transparency, legitimate purpose, and proportionality as required under Philippine data privacy law.
2 Personal Data We Collect
jili89 collects only the personal data that is necessary to provide you with a safe, secure, and enjoyable gaming experience. The categories of personal data we collect include:
| Category |
Examples |
Purpose |
| Identity Data |
Full name, date of birth, government-issued ID details |
Account registration, age verification, KYC compliance |
| Contact Data |
Mobile number, email address, city/province |
Account communication, support, notifications |
| Financial Data |
GCash number, bank account name, transaction history |
Processing deposits and withdrawals in PHP |
| Technical Data |
IP address, device type, browser, operating system |
Security, fraud prevention, platform optimization |
| Usage Data |
Games played, session duration, betting history |
Responsible gaming monitoring, personalization |
| Communications Data |
Support chat logs, email correspondence |
Customer support, dispute resolution, quality assurance |
jili89 does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by applicable law or regulation (for example, in connection with responsible gaming assessments).
Minimum Necessary: jili89 applies the principle of data minimization. We collect only the personal data that is directly necessary for the specific purpose for which it is being processed. We do not collect data speculatively or in excess of what is required.
3 How We Collect Your Data
j
ili89 collects your personal data through the following means:
- Registration Form: When you create a jili89 account, you provide us with your name, date of birth, mobile number, email address, and other required details directly through the registration form.
- Identity Verification: When you submit documents for KYC (Know Your Customer) verification, such as a government-issued ID (e.g., PhilSys National ID, passport, driver's license, or SSS/GSIS card), we collect the information contained in those documents.
- Deposits and Withdrawals: When you make financial transactions on jili89 using GCash, PayMaya, BPI, BDO, Metrobank, or other supported payment channels, we receive transaction reference data and account identifiers necessary to process your request.
- Platform Usage: As you use the jili89 Platform — browsing games, placing bets, or interacting with features — we automatically collect technical and usage data through cookies, log files, and similar tracking technologies.
- Customer Support: When you contact our support team via chat or email, we collect the content of your communications and any information you provide in the course of seeking assistance.
- Promotions and Surveys: If you participate in jili89 promotions, contests, or optional surveys, we may collect additional information you voluntarily provide in that context.
Third-Party Sources: In limited circumstances, jili89 may receive data about you from third-party identity verification providers or fraud prevention services engaged to assist with KYC compliance and platform security. Any such data is handled in accordance with this Policy.
4 How We Use Your Personal Data
jili89 uses the personal data we collect for the following specific and legitimate purposes:
- Account Management: To create, maintain, and manage your jili89 account, including verifying your identity and age (21+ requirement), processing your login, and keeping your account details up to date.
- Service Delivery: To provide you with access to all games, features, and services available on the jili89 Platform, including processing deposits and withdrawals in Philippine Peso (PHP).
- Legal and Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and any reporting obligations to relevant Philippine authorities.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, cheating, and other prohibited conduct on the Platform.
- Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and fulfill our duty of care to players under our Responsible Gaming Policy.
- Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance when you contact the jili89 support team.
- Platform Improvement: To analyze usage patterns, identify technical issues, and improve the performance, design, and features of the jili89 Platform.
- Communications: To send you important account-related notifications, security alerts, and — where you have opted in — promotional communications about jili89 offers and new games.
jili89 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have given explicit consent.
5 Legal Basis for Processing
Under the Data Privacy Act of 2012 (RA 10173), jili89 processes your personal data on the following legal bases:
- Contractual Necessity: Processing is necessary to perform the contract between you and jili89 — specifically, to operate your account, process transactions, and deliver the gaming services you have registered to use.
- Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML laws, KYC requirements, and any lawful orders from Philippine regulatory or law enforcement authorities.
- Legitimate Interests: Processing is necessary for jili89's legitimate interests in operating a secure, fair, and commercially viable gaming platform, including fraud prevention, security monitoring, and platform analytics — provided these interests are not overridden by your rights and freedoms.
- Consent: For certain processing activities — such as sending you promotional communications or using non-essential cookies — jili89 relies on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Withdrawing Consent: Where jili89 processes your data based on consent, you may withdraw that consent at any time by contacting our support team or adjusting your account notification preferences. Withdrawal of consent does not affect your ability to use the core jili89 Platform services.
6 Data Sharing and Disclosure
jili89 does not sell, rent, or trade your personal data to third parties. We may share your personal data only in the following limited and controlled circumstances:
- Payment Processors: We share necessary financial data with authorized payment service providers — including GCash, PayMaya, BPI, BDO, and Metrobank — solely for the purpose of processing your deposits and withdrawals. These providers are bound by their own privacy and security obligations.
- Identity Verification Providers: We may share identity documents and related data with third-party KYC and identity verification service providers engaged to assist with age verification and fraud prevention.
- Regulatory and Law Enforcement Authorities: jili89 may disclose personal data to Philippine government agencies, regulatory bodies, or law enforcement authorities where required by law, court order, or lawful regulatory request — including in connection with AML investigations or other legal proceedings.
- Technology and Infrastructure Providers: We share data with trusted technology partners who provide hosting, cloud infrastructure, analytics, and security services necessary to operate the jili89 Platform. All such partners are contractually required to process data only on jili89's instructions and to maintain appropriate security standards.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of jili89's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
No Unauthorized Sharing: jili89 will never share your personal data with advertisers, data brokers, or unrelated third parties for commercial purposes. Any sharing of data is strictly limited to what is necessary for the purposes described in this Policy.
7 Data Retention
jili89 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:
- Account Data: Retained for the duration of your active jili89 account and for a minimum of five (5) years following account closure, in accordance with applicable AML and record-keeping requirements.
- Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required under Philippine AML regulations.
- KYC and Identity Documents: Retained for the duration of your account and for a minimum of five (5) years following account closure or the completion of any related investigation.
- Customer Support Records: Communications with our support team are retained for up to three (3) years from the date of the interaction, or longer if relevant to an ongoing dispute or investigation.
- Technical and Usage Data: Log files and usage analytics data are typically retained for up to twelve (12) months, after which they are anonymized or deleted.
When personal data is no longer required for any legitimate purpose and no legal retention obligation applies, jili89 will securely delete or anonymize that data in accordance with our internal data disposal procedures.
8 Data Security
jili89 takes the security of your personal data seriously and implements a range of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS Encryption: All data transmitted between your device and the jili89 Platform is encrypted using industry-standard SSL/TLS protocols.
- Access Controls: Access to personal data within jili89 is restricted to authorized personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
- Secure Storage: Personal data is stored on secure servers with appropriate physical and logical access controls, firewalls, and intrusion detection systems.
- Password Security: Account passwords are stored in hashed form using strong cryptographic algorithms. jili89 staff cannot view your password in plain text.
- Regular Security Reviews: jili89 conducts periodic security assessments and vulnerability testing to identify and address potential weaknesses in our systems.
- Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, jili89 will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.
Your Responsibility: While jili89 takes all reasonable steps to protect your data, you are also responsible for keeping your account credentials secure. Never share your jili89 password with anyone. If you suspect unauthorized access to your account, contact our support team immediately.
9 Cookies and Tracking Technologies
jili89 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and gather analytics data that helps us improve our services. A cookie is a small text file placed on your device when you visit the jili89 website.
The types of cookies used by jili89 include:
- Essential Cookies: These cookies are strictly necessary for the jili89 Platform to function. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without affecting your ability to use the Platform.
- Functional Cookies: These cookies remember your preferences — such as your language settings and game display options — to provide a more personalized experience on jili89.
- Analytics Cookies: These cookies collect anonymized information about how players use the jili89 Platform, including which pages are visited most frequently and how long sessions last. This data helps us improve the Platform's performance and usability.
- Security Cookies: These cookies assist in detecting and preventing fraudulent activity, unauthorized access attempts, and other security threats on the Platform.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jili89 Platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.
No Third-Party Ad Cookies: jili89 does not use third-party advertising cookies or allow external advertisers to place tracking cookies on the Platform. Your browsing activity on jili89 is not shared with advertising networks.
10 Your Data Subject Rights
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jili89:
- Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation.
- Right of Access: You have the right to request a copy of the personal data that jili89 holds about you, along with information about how it is being processed.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data that jili89 holds about you. You can update basic account information directly through your jili89 account settings.
- Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jili89's legal retention obligations.
- Right to Object: You have the right to object to the processing of your personal data where jili89 relies on legitimate interests as the legal basis, or where your data is being processed for direct marketing purposes.
- Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
- Right to Lodge a Complaint: If you believe that jili89 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of the above rights, please contact the jili89 support team using the details provided in Section 13 of this Policy. We will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.
Identity Verification: To protect your privacy, jili89 may require you to verify your identity before processing any data subject request. This is to ensure that personal data is not disclosed to or modified by unauthorized parties.
11 Children's Privacy and Age Restriction
The jili89 Platform is strictly intended for adults aged 21 years and above. jili89 does not knowingly collect, process, or store personal data from any person under the age of 21. This age restriction is a firm requirement under Philippine gaming regulations and is non-negotiable.
If jili89 discovers or has reason to believe that a registered account belongs to a person under the age of 21, the account will be immediately suspended, all associated personal data will be reviewed, and the account will be permanently closed. Any deposits made by an underage user will be returned to the original payment method where technically feasible, and any winnings will be forfeited.
If you are a parent or guardian and believe that your child under the age of 21 has registered an account on jili89 or provided personal data to us without your consent, please contact our support team immediately. We will take prompt action to investigate and, where confirmed, delete the relevant data and close the account.
Parental Responsibility: jili89 strongly encourages parents and guardians to monitor their children's online activity and to use parental control tools to prevent access to gambling websites. If you share a device with minors, please ensure that your jili89 account is always logged out and your credentials are kept private.
12 Changes to This Privacy Policy
jili89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, jili89 will notify registered players by posting a prominent notice on the Platform and updating the "Last Updated" date at the top of this page.
In cases where changes are significant, jili89 may also send a notification to the mobile number or email address associated with your account. It is your responsibility to review this Privacy Policy periodically to stay informed of any updates.
Your continued use of the jili89 Platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should cease using the Platform and contact our support team to close your account.
13 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jili89 handles your personal data, please do not hesitate to reach out to our Data Privacy team. We are committed to addressing all privacy-related inquiries promptly and transparently.
For data subject rights requests — including access, correction, deletion, or portability requests — please contact our support team and clearly state the nature of your request. We will acknowledge receipt within three (3) business days and provide a full response within fifteen (15) business days.
If you are not satisfied with jili89's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory body responsible for enforcing the Data Privacy Act of 2012.
NPC Philippines: The National Privacy Commission (NPC) is the government agency responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines. Players who believe their data privacy rights have been violated may file a complaint with the NPC through official NPC channels.